Frequently Asked Questions

How many sessions is usually normal for one course of CST?

We typically recommend that people expect to have three CST sessions with ideally no more than 2 weeks in between sessions

Do you offer gift cards?

Yes, we do! For more information please click here.

Do you offer packages?

Also, yes! For new clients, we offer packages for follow-up appointments in quantities of 5 or 10. For existing clients, we will often customize packages when requested (such as combining different types of services or time lengths). Please reach out to our reception team at [email protected] to customize your package.

What is the cancellation policy?

• If you’re cancelling or rescheduling 24 hours before your appointment, you won’t be charged.
• If you’re cancelling within 24 hours of your appointment, you will most likely be charged a fee.
• If you’re cancelling within 3 hours of your appointment time, you will be charged in full for the visit.

Do you offer financial assistance?

We offer a financial hardship program, which you can request information and apply for by reaching out to us at [email protected].

Are Haven’s services covered by health insurance?

We are out of network for most health insurance, but can provide detailed invoices for you to submit in the event your insurance covers our services.

Is it customary to tip?

Tips are genuinely not expected for our specialized bodywork services and we hope that you invest this in your future sessions instead. However, if you loved your treatment and want to add a little something, our staff will humbly accept your generosity. For massage sessions, since it is more customary for people to tip their practitioner, this does tend to happen more often, however the same idea applies!

All gratuity is accepted via cash or via Haven handles and is passed to practitioners, please message us for payment information at [email protected].

Can I add myself to a practitioner’s waitlist?

Yes, you can via our booking link here (below). Be sure to list your availability so that your alerts come in for times you are generally able to come in. Our waiting list alerts come via email as well as SMS/text (from a different no-reply # like our appointment alerts) and will include a link to book the opening yourself. If you don’t have the time to log in or it’s not working, you can always text us (347-836-5442) to see if the opening is still available and we can book it for you if so.

I’ve been on the waitlist for awhile, is there anything I can do to be seen soon?

If you’re currently on a waiting list, we can schedule a complimentary phone consultation to help you decide if you may be able to book with one of our other providers offering the same services sooner and a possible timeline for being seen.

What are the rates for your services? What do you mean by tiers?

The rates for all of our services as well as explanation of each tier can be found at the link below: https://havenhealing.nyc/rates/.

Do you work with children?

We see kids ages 9-17 on a case by case basis, any under 9 years old are considered pediatric and we refer out. For our referrals or to check our case by case basis, please reach out at [email protected].

Can I book a same day service?

If a practitioner has the availability, absolutely! Please keep in mind we do give our practitioner’s three hours notice of an appointment so be sure to plan accordingly.